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Executive Roundtable · Sydney · By Invitation Only
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Overview
The AI conversation in service has moved from possibility to execution. The focus is no longer whether AI can help, but how to move from pilots to a trusted platform that customers, agents and technicians rely on every day.
Service is no longer just a cost centre. It is where customer experience is shaped, productivity is unlocked, and boards are increasingly looking for a credible AI roadmap. Leading organisations are treating service as a driver of growth, grounded in trusted data, industry context and the Microsoft platform.
This closed, peer-level roundtable brings together Customer Service, Contact Centre and Field Service leaders for a practical discussion on making AI real in service. Hosted by HSO in partnership with Microsoft, the evening will feature strategic perspectives, a candid customer conversation and practical takeaways to bring back to your team.
What will be discussed
Unifying customer, service-history, asset and field data into a single, governed source of truth: the essential precondition for AI that can be trusted at scale.
Copilot in Service and Contact Centre, and AI agents for case triage, summarisation and next-best-action, embedded directly in the flow of agent and technician work.
ProCRM and Advanced Field Service accelerators that align the platform to the specific operating realities of your industry, without starting from scratch.
Contact Centre as a core CRM experience, connected sales-service-delivery journeys, and the adoption and managed-services disciplines required to sustain value beyond go-live.
Who should attend
Places are limited and held for C-suite and functional VPs across service-led organisations. This is a peer-level conversation, not a vendor briefing.
Event details
The best roundtables don't feel like events. They feel like the conversation you've been trying to have with your peers for the last six months, finally happening in the right room.
The Innovatus format
Partners
HSO is a global Microsoft partner specialising in Dynamics 365, data and AI. With deep experience across Customer Service, Contact Centre and Field Service, HSO helps organisations move from platform investment to measurable operational change. In Australia, HSO works with service-led organisations to design and deploy agentic AI architectures grounded in real-world delivery.
Visit hso.com →
Microsoft provides the platform that underpins this conversation: Dynamics 365, Copilot in Service, and the Azure data and AI infrastructure that makes agentic service possible at enterprise scale. Microsoft's co-innovation with partners like HSO is translating these capabilities into industry-specific solutions for Australian organisations.
Visit microsoft.com →Registration
Space is limited. Secure your place today. We will confirm your attendance by email within two business days.
Reach out directly and the team will come back to you promptly.